Terms and conditions
When you place an order on the website by selecting a product or service and following the instructions you are entering into a contract with Vitsœ.
You will have an opportunity to check and correct any input errors in your order up until you click on the ‘Place order’ button. Once products ship from the UK, all sales are final, please see Final sales for details.
After you have submitted your order you will receive your payment receipt as an email from us. (Please note that this is an acknowledgement and not an acceptance of your order).
Acceptance of your order and the creation of a legally binding contract between us will only occur when we send you a second email which contains details of how your products will be delivered and, if appropriate, how the installation services will be provided to you. This shall be referred to as the confirmation email.
We reserve the right to decline all or part of any order for whatsoever reason and should this occur we will contact you with these details.
It is recommended that you retain all emails relating to your order and contract. The details of your specific contract are kept on file by us. Should you want any information regarding your contract you may contact us.
The price you pay for your order is the price which is displayed on the website. Delivery charges are calculated as part of the checkout process, based on the value of your order. New York State and California customers will have applicable sales tax calculated and added to the total cost at checkout.
If we carry out a site visit which indicates that a different mix of products and/or services would be more appropriate for site conditions (if wall type or dimensions differ from those used for initial planning), we will inform you as soon as possible and give you the option of confirming a revised order at the new price or cancelling the order.
We take payment from your card once you have entered your payment details and have clicked the ‘Place order’ button, subject to card authorization. In the event that we decline your order, we will give you a full refund if we have already taken payment for the products or services.
Availability and dispatch dates
While we aim to be accurate, any availability information or dispatch estimates on the website in relation to products or services are approximate. As we process your order, we will inform you by email if any products or services turn out to be unavailable.
Please understand that we cannot reserve stock, make cabinets or hold delivery dates until we have received your payment.
Security and Privacy
All credit and debit card payments that are made on our website are protected by a secure connection. This secure connection ensures that your credit and debit card information is encrypted prior to it being transferred to the bank for authorization.
It is your responsibility to protect your password from being disclosed to any third party.
If in doubt, order fewer shelves and add to your system once you know what you need.
We will accept cancellation of your order for items that have not shipped or that are on backorder. If you wish to cancel your order you must call us on 1 (917) 675-6990 or notify us by email at firstname.lastname@example.org. You will then be entitled to a refund, which will be paid in the same form originally used for the purchase, but in any event within 30 days.
Guarantee and faulty item replacement policy
If any products are found to be damaged, defective or missing at the time of delivery, you must notify us as soon as possible. You can call us on 1 (917) 675-6990 or notify us by email at email@example.com.
Once products ship from the UK, all sales are final. Damaged or incorrect products will be replaced by Vitsœ as described below. However, the return or exchange of items ordered in error is not permitted. Before placing your order please ensure that your planner has interpreted your requirements correctly, and that you have read through your approved drawing cost breakdown/s.
If an item is missing from your order, you must notify us within seven days of delivery. You will not incur an extra delivery charge.
Damaged or incorrect products
If the products are damaged in transit or incorrect, you must notify us within seven days of delivery. We will either replace the damaged or incorrect products or refund the price (including delivery costs) to you.
All our products are sold with a one-year guarantee. This guarantee covers the original goods supplied only. If the products are faulty, then provided the products are returned to us within the one-year guarantee period, we will repair or replace them free of charge. We will also refund your return delivery costs. However, in the event that we find no fault, we reserve the right to return the products to you and to recover the return delivery costs from you.
Color/finishes/materials may vary slightly depending upon the material. The fronts of beech cabinets will be the same color as ordered shelves (silver, off-white or black).
The beech veneered surfaces of the cabinets, desk shelves and tables are real beech wood. They are not artificial; do not subject to heat or moisture. Beech will darken naturally when first exposed to sunlight; it is therefore advisable to move items on the surfaces during the early months of use.
Beware that electrical equipment (laptops, audio/visual equipment etc) can become very hot in use. If in doubt, put your laptop on a stand, a mat or buy a laminate desk shelf.
Cabinet tops are not intended to be load-bearing. Use a shelf immediately above the cabinet for this purpose. We cannot accept responsibility for damage caused to cabinets by overloading.
All refunds will be credited using the original payment method.
Shipping and delivery
All orders are dispatched from the United Kingdom. Once your goods have cleared US customs, you will be contacted by our shipping representative to make detailed delivery arrangements.
Please note that our couriers will be able to deliver goods into your home, business or storage facility but they are not responsible for unpacking of items or removal of packing materials.
The Vitsoe 606 Universal Shelving System is designed to be installed with relative ease. System components are delivered with all necessary fasteners and other specialty hardware for installation, as well as a comprehensive instruction guide.
In both New York City and Los Angeles, many customers chose to use our recommended installation specialists. There is a separate fee for their services, however, most people find the charges are good value and our recommended installers highly competent.
Installations may only be scheduled for Monday to Friday, between the hours of 9am and 5pm, and may only be scheduled once a delivery date has been arranged. Please note that our recommended service will not be able to schedule an installation on the same day your goods are to be delivered.
If Vitsœ’s recommended specialists are installing your system, they will require a clear area (preferably 6’ from the wall) in which to work. We ask you to make arrangements to move your possessions, including the unwiring of electrical equipment, as we cannot be held responsible for any damage which may be caused. We cannot undertake any work for you other than installing your shelves. Please note that the installation service is not responsible for removal of packing materials.
The installers will arrive as close to an agreed time as possible. They will install your system efficiently and leave your space in the condition in which we found it. You or your representative will sign to accept that the installation has been completed to your satisfaction.
If the area is not ready for safe working and the installation has to be postponed, or if you need to change an agreed date or time giving less than three working days’ notice, the full installation charge will be imposed, as we are unable to re-deploy our installers at short notice.
If, subsequently, an installation undertaken by Vitsœ’s recommended service is moved or modified in any way by someone else, we shall not be liable for any claim arising in connection with such modifications. We cannot accept responsibility for your workmanship (or your contractor’s). If at any time you are unhappy with your work, we can only rectify mistakes if we re-install in a new position and charge appropriately. While we will attempt to locate any hidden pipes/services that may be behind the wall(s) to which we are attaching, ultimately it is your responsibility to inform us of their location. We cannot be responsible for any damage caused and you will be liable for any costs incurred.
The shelving system could fail if the instructions contained in our installation and beyond document are not followed precisely. We are unable to accept liability for systems that are not fixed according to our instructions, and reserve the right not to install a system if instructed to omit ceiling fixings.
For compressed systems the ceiling adjusting bolts must always be retightened firmly after the initial loading of shelves, and checked periodically thereafter, especially if the bolt is seen to move in the loose position. Bolts must never be left in the loose position. (See Installation and Beyond).
We are not able to accept liability for the poor condition of walls, floors or ceilings against which the system is installed. Accordingly, we reserve the right not to install your system. If you choose to over-rule our advice, we will be unable to accept any liability for a subsequent failure in your wall/floor/ceiling and/or shelving system.
Systems planned in accordance with information provided by customers are planned contingent on the reliability of the information provided. Information regarding dimensions, wall type, obstructions and other relevant details must be accurate. We cannot accept responsibility for systems planned with inaccurate information. If we discover unforeseen problems when we are installing your system, we may have to recommend changes to your installation that will incur additional costs.
The system must not be used as a ladder and neither can you sit or stand on any part of the system.
All systems must be fully dismantled before being moved. We cannot accept responsibility for damage caused to the system if it is moved while still assembled.
The content of our website is protected by copyright, trade marks, database and other intellectual property rights and is made available for your personal non-commercial use only. You may (if necessary to place an order) download such content onto one computer hard drive or print one copy of such content for your non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use any of the content on this website without written permission from Vitsœ.
Nothing in these Terms and Conditions shall exclude our liability for personal injury or death caused by its negligence.
We will not be liable for any loss or damage caused by us or our employees or agents in circumstances where:
(a) the loss or damage was not foreseeable to both parties when the contract was formed;
(b) the loss or damage was not caused by any breach on the part of Vitsœ; or
(c) the loss or damage relates to business or non-consumers, to the extent that such loss or damage exceeds the price of the products in respect of which the claim relates.
We promise that we will operate this website with reasonable skill and care and that we will use our reasonable endeavors to correct any faults of which we are aware.
We do not make any promises about the availability of the website. In particular we disclaim any liability in connection with any technical problems you may experience with the website which may result in interruptions to the website, or any bugs or viruses in the website or the server that makes it available.
We do try to ensure that the information on the website is accurate and complete, but sometimes mistakes occur and we therefore do not accept any liability which may arise as a result of any such errors or incomplete information.
Vitsœ will not be liable for any damage caused by circumstance beyond its reasonable control, including but not limited to acts of God, war, riot, embargoes, acts of civil or military authority, rain, fire, flood, accidents, earthquake(s), strikes or labour shortages, transportation facilities shortages or failures of equipment, or failures of the Internet.
As the system evolves, some details may differ from those shown/described on this website or in our literature. Whilst we will attempt to source parts for older components, Vitsœ cannot guarantee that all components or parts will be available.
Amendments of the Terms and Conditions
We reserve the right to amend these Terms and Conditions without notice to you from time to time. Any such amendment shall be effective once the revised terms have been posted on the website.
Choice of Law and Jurisdiction
These conditions are subject to English law. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so in England, Scotland, Wales or Northern Ireland.
All the above terms apply to any order to be delivered to the United States. For shipping to the United States, we will charge you the cost of shipping. Within some jurisdictions outside of California or New York State, you may be liable for a payment of use tax in lieu of sales tax. We cannot predict these charges.
Complaints and Remarks
If you have a complaint or a particular remark to make, please call us on 1 (917) 675-6990 or notify us by email at firstname.lastname@example.org or in writing to Vitsœ Inc, 33 Bond Street, NY 10012 USA.
Any complaint will be dealt with fairly, effectively and confidentially. Your statutory rights as a consumer are unaffected.
This website is owned by Vitsœ Limited. Our company No is 2014122. Our VAT No is GB 437 2545 47
We recommend you print out a copy of these Terms and Conditions for your future reference. If you have any questions regarding the Vitsœ website please contact us.