By this consumer guarantee, Vitsœ guarantees the product to be free from defects in materials and workmanship for a period of one year from the date of its original invoice. If during this period of guarantee the product proves to be defective due to improper materials or workmanship, Vitsœ will, without charge for labour or parts, repair or (at Vitsœ’s discretion) replace the product or its defective parts upon the terms and conditions set out below. Vitsœ reserves the right (at its sole discretion) to replace spare parts of defective products with either new or refurbished spare parts or products.


1. This guarantee will be granted only when the original invoice is presented together with the defective product. Vitsœ reserves the right to refuse free-of-charge guarantee service if the above document cannot be presented.

2. This guarantee will not reimburse nor cover the damage resulting from any failure to comply with instructions stated in the current versions of Vitsœ’s ‘Planning Guide’ and ‘Installation and Beyond’ documents (copies of which are available on request).

3. This guarantee covers none of the following:

(a) periodic maintenance and repair or replacement of parts due to normal wear and tear

(b) any adaptation or changes to the product, including those carried out by Vitsœ at the customer’s request

(c) delivery costs and all risks of transport relating directly or indirectly to the guarantee of the product

(d) damage resulting from accidents, lightning, water, fire, heat, improper ventilation or any cause beyond the control of Vitsœ.

This guarantee does not affect the consumer’s statutory rights under applicable national laws in force.