Delivery

How we deliver safely and securely

Timing and charges where you live

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Important notes

Local tax

Included – the prices you see already include local tax.

Added at checkout – we add local tax, such as VAT or sales tax, once you have given your delivery address. For 606, you will see it in your My Vitsœ account once your planner has prepared your drawing.

Paid on arrival – we do not collect local tax with your order. Your country charges it when your order arrives, and the local shipping agent will contact you to arrange payment.

Not charged – there is no local tax to pay.

Shipping costs

Included – delivery is in the price, so there is nothing more to pay.

Added at checkout – your planner can tell you the cost of delivery before you place your order.

In the US, Canada and Australia we deliver by sea. If you would like your order sooner, you can ask for air freight at an extra cost. We prefer the sea: it takes a few weeks longer, but it is the more responsible choice for something that should last a lifetime.

Import fees

Charges for clearing your order through customs, such as clearance and handling fees.

Included – there is nothing to pay on delivery.

Paid on arrival – the local shipping agent will contact you to arrange payment, which is needed to release your order from customs.

Transit time

How long your order takes to reach you once it leaves us, counted from the dispatch date shown in your Vitsœ account. It does not include the time to make your order: we assemble each one especially for you, and your planner will confirm when it will be dispatched. Times are typical for an order over GBP 500, EUR 700 or USD 1,000.

620 Chair Programme and 621 Table estimated delivery times are provided in the online shop.

Delivering your order

At your door

Deliveries always arrive with you on a weekday, Monday to Friday. You will know the date of your delivery in advance, either through your planner or via the courier.

The courier will only be able to deliver your parcel to the main entrance of your address; they will not be able to bring the goods inside.

We insure your goods for each delivery and take responsibility for the transport of the goods until you sign for them. Thereafter the responsibility transfers to you.

Accept and check your order

First, check the outer packaging before signing the courier receipt. If the outer packaging is damaged, please email or call us right away.

Next, open your Vitsœ delivery boxes and check the contents carefully, then let us know of any damaged or missing items within 48 hours.

Returning damaged or missing items

Recycle your packaging

We pack our items well. If you are a regular customer you will also notice that we continue to refine our packaging to offer the best balance of strength and protection with minimal bulk.

If you are able, please return your packaging to us for reuse or retain it for future use. All Vitsœ packaging can be recycled.