Secure payments

You can pay online by debit and credit card: Visa, Mastercard, and American Express. We also accept payment by bank transfer — please contact your planner if you'd prefer to pay this way.

We have looked carefully at 'buy now, pay later' and instalment services, including PayPal and Klarna. To cover the cost of offering such services, we would need to raise our prices for every customer - whether they used them or not. That would not be honest. Our prices are already as fair as we can make them, for everyone. Find out more about our approach to pricing

Vitsœ maintains the highest levels of security. Payments are processed via Stripe, which locks your details away using high-level SSL encryption — the most advanced security software currently available for online transactions.

For delivery, payment is in pound sterling (GBP). Please note that if you are paying with a non-GBP card, your bank may apply a foreign transaction fee. We recommend checking with your bank if you are unsure.

All prices shown on vitsoe.com/gb include VAT. Applicable taxes will be shown in the checkout once you have provided your delivery address.

Find out more about taxes and duties for your delivery country

If your order is cancelled and you are entitled to a refund, this will be returned to you by the same payment method used for the original purchase within 14 days of our confirmation.

Please note that we only refund standard delivery costs.

If you are ordering the 606 Universal Shelving System with the help of a planner, they will guide you through the process. Once your order has been approved, you will be directed to our website to complete payment. If you'd prefer to pay over the phone, your planner will be happy to help.

We take payment from your card once you have entered your payment details and clicked the 'Pay' button.

We cannot reserve stock or hold installation dates until we have received your payment

During checkout, your bank may ask you to verify the payment — usually by sending a code to your phone or via your banking app. This is a standard security step and is nothing to worry about.

If your card is declined, please check that your card details are correct and that your card has not expired. If the problem persists, try a different card or contact your bank. You are welcome to contact us or speak to your planner if you need help completing your order.

Once payment has been made, you will receive an order confirmation by email.

If you need a formal invoice - including a VAT invoice for a business purchase - please contact your planner once your order has dispatched and they will arrange this for you.