The purpose of this policy is to set out how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and the procedures that we have in place to safeguard your privacy.

The information we collect

When you register with us we need to know your name, postal address and email address.

We gather this information to allow us to communicate with you about our products and promotions.

In order to purchase on the website, we need to know your name, postal address, email address, telephone number, and, if you are paying by card, your debit or credit card number and expiry date.

We gather this information to allow us to process your order and provide you with the best possible service.

How we use this information

The relevant information is then used by us, our agents and sub-contractors to authenticate your identity, to validate your debit or credit card, to authorise the transaction and to communicate with you on any matter relating to the provision of the service in general. You specifically authorise us to transmit information to, or to obtain information about you, from third parties for these purposes.

We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you would rather not receive this information, please send an email message to email@vitsoe.com with “unsubscribe” in the subject field.

Data-retention periods

Personal information including name, address and contact details are held indefinitely.

Payment-card details are only collected for specific transactions and are not held beyond processing each payment.

Only name, address and contact details are shared with third-party logistics and supply-chain partners.

Our use of “cookies”

We use two main categories of website cookie (text files containing your preferences) which are placed in your device’s browser:

  • session cookies. These are temporary and expire once you close the browser – they do not affect your future use of the website.

  • persistent cookies. These have either a 6-, 12- or 13-month expiry period, and are retained to enhance your use of the website upon returning.

Either of the above types can be used for the following four functions:

Essential cookies

These are used to provide website services and to deliver essential features, such as accessing ‘My Vitsœ’ or to allow you to hold your items in your cart while you are shopping online.

Functional cookies

These allow the website to remember your preferences, such as a language choice, or your user-name and password so you can automatically log-in on your next visit.

Analytics cookies

These collect information about how you use our website, for example, which pages you visited and the links you clicked on. None of this information can be used to identify you – it is all aggregated, and therefore anonymised. Their sole purpose is to help us improve website performance.

Advertising cookies

These track your online activity to help us learn more about our audiences and deliver more relevant communications.

How we protect your information

Information you provide to us remains confidential. The internal procedures of Vitsœ cover the storage, access and disclosure of your information and we will fully comply with all applicable UK data protection laws.

Your details and how to update them

You have the right at any time to request a copy of the personal data we hold on you.

If any of the information that you have provided to us changes, for example, if you change your email address or if you wish to cancel your registration, please let us know the correct details by contacting us by telephone or email.

Your consent

By submitting your information you consent to the use of that information as set out in this Privacy Policy. If we change our Privacy Policy we will post the changes on this section of the website, so that you may be aware of the information we collect and how we use it at all times. Your continued use of the website constitutes your agreement to any such changes.

How to contact us

We welcome your views about our website and our Privacy Policy. You are welcome to contact us.

Vitsœ Limited is a company registered in England and Wales. Registered office: Old Warwick Road, Royal Leamington Spa, CV31 3NT Company number 2014122 VAT number GB 437 2545 47