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(It has been alleged by certain readers of this page that we might be "making use of our relatives". If you would like to see the original text of any of these comments, ask us.)

From an architect and music-lover in Edinburgh
"Vitsœ is a phenomenon."

From leafy Wimbledon
"I'd wondered idly who Vitsœ would have as installers, and had ruled out multiple body-piercings, tattoos and builder's bum. I hadn't got as far as an English Lit graduate who writes the music for his own accomplished band, but it stacked up perfectly. He was completely charming, and his work was meticulous to a fault.

Everyone I've dealt with has done exactly what they said they would, from the person answering the phone, to you, to your installer. The money side is refreshing, with everything transparently clear and with no inflated prices to accommodate apparently generous discounts. I deplore the haggling culture."

From a businesswoman and mother of two
"I just wanted to say how absolutely marvellous I think the shelving system is. You did a wonderful plan for our room, which works perfectly in the space. I wish you could see it now: the whole room looks light, airy and professional and feels so much more spacious (and I think looks great with the Georgian pink colour I chose for the walls behind.) Your fitters were also very helpful. Thanks so much!"

From Paris, France
"Thanks very much for managing so well from the order to the delivery. I'm really impressed."

From a graphic designer
"Both my wife and I feel we should let you know the level of consideration and professionalism shown on both occasions was exceptional; you have a great team, a great service and, of course, a great shelving system."

From Connecticut, USA
"...dealing with you has been remarkably efficient (especially when compared with most other companies, here and abroad). Does the company sell other products?"

From a radio programme producer
"Just wanted to thank you for all your work regarding this job. The shelves have now been installed and once again I am a very happy customer. I also attach a photo of the new system for your reference.
Also could you please convey my thanks to Roger who led the whole process seamlessly. Roger and the rest of the team were utterly professional and managed to transform what I thought was going to be a terrible day into a very pleasant experience. The whole team was great!"

From Honolulu, Hawaii
"It all started with a call from a Customs Officer who informed me the parts for my system arrived from the UK. She simply asked that I verify my home address. Two days later, all the parts arrived - neatly packaged in the Vitsœ boxes and tubes. I assembled a crew of three: an engineer, an interior decorator and myself (I'm a .. well .. er .. lawyer). Building the system took a mere three hours. Obligatory man-beers were imbided after completion. The system looks sharp: I go into the den for no reason but to stare at the shelves."

From San Francisco, USA
"The shelves arrived and in a fit of enthusiasm and excitement, my wife and I installed them in the evening. They look amazing. They look really great and were remarkably easy to install. The spirit levels you supplied were the missing link for us. The only problem now is that I want more, lots more. We are happy, very happy."

From the riverside serenity of Wivenhoe, Essex
"All aspects of the process have been outstanding: excellent communications, quick delivery time, lovely/effective packaging, beautiful spacer levels and, of course, great shelves."

From a global technology lawyer
"We've put up the shelves and they look perfect. My husband was very impressed by the custom-made spirit level which was the precise length as each of the shelves (he's a builder, so a compliment from him is really something)."

From the chic elegance of Paris, France
"I am truly bowled over by your extraordinary service, by the fine quality of your products, by your clear and precise assembly instructions, by your impeccable packaging...
But, more than anything, I LOVE my new Universal Shelving System desk! I hired a young contractor to assemble the unit for me. He arrived at 9 am and by noon he was out the door. We were both enormously impressed by all of your materials, tools, gadgets, etc.. And I adore having a desk that's truly made-to-order for me and my body! Everyone who sees it "oohs" and "ahs"!"

From a bubbly London graphic designer(ess)
"Loving it! I've been spreading the word...your product and service is fantastic. Please take over the running of
a) Transport for London
b) all telecoms companies
The way you handled the job was fantastic. Particularly memorable were:
Designing on the laptop in situ
The online facility
The reuse of packaging
The handwritten confirmation card...and the absolute professionalism of you all."

From a London restaurateur
"My visits to AA and NA are saving me a fortune. I'm now going to spend this money on my new addiction: Vitsœ."

From a modern fine art dealer
"The dismantle and the installation costs feel a bit high, but considering the level of service provided by you and your colleagues, I would not hesitate again to acquire additional shelving for our home. In fact, I have been telling as many people as I can how wonderful the whole process was. I wasn't around for the dismantle and installation of the shelves, but my nanny was very happy with everything. She is much more critical than I am so I guess that's good feedback.
From the scheduling, your consultation, installation and the final product that we live with everyday, I cannot find any fault with Vitsœ. I loved every part of the process."

From a product designer who knows a thing or two about detail
"The Vitsœ product, attention to every detail and the efficiency of your service never fail to impress me."

From a classical music publisher
"Just to update you about today: your two installers arrived on time (!) and it took your predicted length of time (!) and they were fun and did a fantastic job (!)."

From a design & build contractor
"Very pleased with the shelves, busy now trying to persuade all our clients to have them fitted!"

From Chicago, USA
"Really, the distribution part was incredible. The shipping boxes arrived in pristine condition the next morning after being shipped! The boxes seemed to have been treated very nicely by FedEx, but, the packaging design looked solid enough to survive virtually anything. I really must congratulate you on the thoroughness of the thinking around this great design: not just the system itself, but the packaging and the mundane "business" around the design, all of which contribute to this having been a very pleasurable transaction."

From Highbury, London
"Thank you for all your help with home and work. It has been a pleasure to work with you and Vitsœ, unlike [noted London shop]!"

From the editor of a respected art magazine
"A belated thank you for another superb wall of shelves. Your chaps did a superb job, as ever, and left the place spotless. I’ve now just about filled them, and it’s becoming clear that we’re going to have to undergo another serious session of de-acquisitioning."

From a graphic designer who took his shelves to New York
"I still can't quite get my head round how something [extra bits] can travel 3,470 miles, from your warehouse in London to my apartment in New York, in such a short time! Bloody marvelous! Thanks so much."

From a Wiltshire architect
"What can I say? The point really, I suppose, is that your company has comprehensively achieved its aim. A rigorously-designed, understated and timeless product which is presented and described, both on the website and in printed literature, with an impressive and satisfying clarity. It's an object lesson in communication. In my work as an architect who enjoys the nuts and bolts of how different products and materials join together to form resolved and intentional designs, I relish coming across information that is this comprehensive, clear and transparent; I think it's probably the best I've encountered."

From an elegant earringed gentleman
" Your planning guide is a paragon of design."

From the senior partner of a very large architectural practice
"A flawless product matched by flawless services. What more can I say?"

From a sculptor of reknown
"Is it odd to derive so much pleasure from a shelf?"
...and a few months later:
"I love these shelves. They are the utility equivalent of the kind of wine you drink on special occasions."

From Shad Thames, London
"Still some concern about the high levels of personal satisfaction we are deriving from the shelves, hoping we will be able to leave them on their own in the flat sometime soon..."

From a furniture designer (and customer)
"I am a designer; but what's the point in designing shelving? It's already been done."

From a prospective convert who was rich enough to buy cheaply
"Thank you for the very timely quote for the Vitsœ shelves. My I**a shelves decided to collapse today!"

From Miami, USA
"It looks unbelievably good! The system is so beautifully designed and so well thought out to the smallest details, including the shipping boxes, that it's a pleasure to put such a thing together. My biggest problem in assembling it was to remember where I last left that little Torx wrench! I am an extremely satisfied customer. I will send photos soon, as it really is a great looking and working system. It is so rewarding to execute a plan that is even more pleasing in reality than it was in imagination."

From a budding architect
"As an owner of your product, I can truly put my hand on my heart and recommend it to the vast swathes of incredibly wealthy and influential clients and developers that I will be hunting down in the coming months!"
...and a few months later:
"I'm not sure whether I buy your shelves to accommodate objects or because I acquire objects in order to buy more Vitsœ shelves..."

From an art historian
"Your installers came in and out as though they were on a cloud; I hardly noticed them."

From a Swedish graphic designer
"We love you and Vitsœ (and Dieter)!"

From a fashion consultant
"I love my Vitsœ - even when it's a mess, it looks tidy."

From New Jersey, USA
"The system looks great. We were impressed with the quality. My wife's client loves it and may want to order a couple of two drawer cabinets to go directly on a wall.

Thanks again for the quality service and product."

From the cutting edge of London's art world
"Thank you for arranging our home installation last month – it went very smoothly as always! It's such a pleasure to work with really professional people from the beginning to the end. Rarely happens, sadly!"

From a copywriting photographer
"I used to think your customer service was very good, but...now I know it's phenomenal! Thanks for sorting out my problem so quickly and efficiently."

From a film fan in Swindon
"Thanks for a really excellent service...it's a real pleasure to deal with people who know their job and clearly enjoy doing it."

From Regent Street, London
"Your installers, as expected, carried out the installation with military precision and all is 100% as you had promised. Sadly it is rare these days to get such a good level of service from anybody."

From a landscape architect with time on his hands
"The instruction booklet deserves a gold medal. It is very rare you come across the written word with such thought, wit and care. I actually found myself reading the instructions which were unrelated to my particular system just because they were such a good read! Very sad!"

From the growing family of a young architect
"Apologies for not coming back to you earlier, we intended to but have been slightly side-tracked by the birth of our daughter.
The installation went very well. I wasn't there, but my wife said that your installation team were fantastic, really helpful, efficient and even complimented us on the arrangement and location of the shelving.
Before our daughter arrived, I must admit that I was spending perhaps too much time looking at the shelves!"

From a busy team leader at a London architectural practice
"The service you provided was exceptional - very easy to use and all went according to time, budget and specification!"

From a Hong Kong-based management consultant
"I love it. Funny how you can love a piece of shelving but then it's not shelving is it? It's a statement about life and design or something. It's so elegant a solution to a complex problem."

From a London lawyer (we were braced)
"A rare joy to do business with people who are clearly as committed to the quality of service they provide, and to customer satisfaction, as they are to excellence in design and finish. The whole service – from the patient and creative support as I worked out exactly what I wanted, all the way to the installation team who turned up on the nail and left the place spotless, and the courteous follow-up – just works. If everything in life went as smoothly as this, I'd be out of a job..."

From a former Cambridge College Bursar
"I am very, very pleased with the outcome. It has, as you predicted, transformed the room and made it a very pleasant place in which to work. Thanks to you and your excellent team for making it all work. You'll no doubt be hearing from us again."

From San Francisco, USA
"We just love the Vitsœ. I can't really think of any glitches along the way or in the design of the furniture. I love the fact that you give clear instructions for self-installation. Frankly, if I can do it, anyone can. The inclusion of a measured spirit level is a stroke of genius! I am fearful that my obsession with Vitsœ could be a costly exercise as now I can see parts of the apartment that would benefit from more."

From Marseille, France
"Everything is OK. Once more I'm really impressed by the way you work... It's absolutely not the same in France. Bravo!"

Merci.